FAQ

We have a 30-day return policy, meaning you have 30 days after receipt to request replacement or full refund. Your item must be in the same condition that you received it, unworn or unused, and in its original packaging. If the product was damaged, please email an explanation of the damage so that we can replace it and audit our products.

To start a return, you can contact us at joy@extraearrings.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at joy@extraearrings.com.
Read more in our Refund Policy.

Although most packages are mailed the same day as your purchase, all packages are mailed within 3 business days by USPS Priority Mail. Tracking information will be emailed to you when the order has been fulfilled.

In the state of Texas, most packages are received within 3-4 business days from the date it is mailed. Outside of Texas, mail times have run a little longer. They have typically been received within 5-8 business days. We have noticed that the further you are from Texas, the longer it can take. 

If you would like to have items shipped by a different method, or expedited, please contact us at joy@extraearrings.com. I will do my best to contact you by the end of the day to arrange alternate shipping arrangements.

We can work with you on custom projects. Contact Joy at Joy@extraearrings.com to discuss the project and how we can work together.

It depends on the availabiilty of the jewelry pieces. Some of our supplies are found items from local Austin businesses and once supplies in that location run out, we may never be able to get the same item. I promise to work with these vendors to try and replace the item if possible.

Other items are ordered from larger distributors. The availability of these supplies can be impacted backlog.

For these reasons, we recommend you utilize the Notify me when the item is back in stock function. This will allow you to be notified immediately when out of stock items are replaced.

Thank you for your interest. We would love to speak to you more about your event. Contact Joy at Joy@extraearrings.com to talk more about your opportunity.

That is great and we are excited to talk to you about becoming an affiliate. Contact Joy at Joy@extraearrings.com for more information or go to https://partner.extraearrings.com/partner/signIn to sign up today.

We would love to talk to you more about your fund raising needs. Please contact Joy at Joy@extraearrings.com to discuss the opportunity to work together to meet your group's needs.